Client Engagement Manager, Escalations & AI Triage
Listed on 2026-11-07
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
PHIL Inc. is seeking a Manager, Client Engagement to lead the team handling escalations from manufacturer field sales teams and drive cross-functional resolution. This role focuses on people leadership and operational improvements, not ticket triage, as AI-assisted triage expands.
You will report to the VP and collaborate with Client Success, Operational Excellence, and Product to ensure high-quality client outcomes and scalable processes.
This is a great opportunity to take on the Client Engagement Manager, Escalations & AI Triage role at PHIL.
We are seeking a motivated Client Engagement Manager, Escalations & AI Triage to join PHIL in Iowa Center, IA, United States.
Consider building your career as a Client Engagement Manager, Escalations & AI Triage at PHIL.
The Client Engagement Manager, Escalations & AI Triage position in the Management & Operations field is open for applications.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).