Supervisor, System Analysis

Position: Supervisor, Commission System Analysis
# Supervisor, Commission System Analysis Cedar Rapids, IAFull-Time# Supervisor, Commission System Analysis Cedar Rapids, IAFull-Time Dec 31, 2025

Accounting
** Job Family
** Customer & Business Quality Assurance At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
** Who We Are
** We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
** What We Do
** Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.  For more information, visit .
** Job Description Summary
** This role supervises a team of employees engaged in the administration and payment of producer compensation. Oversees staff that ensures producer commissions are made in accordance with required scheduling and in compliance with internal rules and audit requirements. Supervises commission system testing activities.
** Job Description
**** Responsibilities
* ** Provide direction and support in all phases of the commission processes and customer service.
* Develop, measure, and monitor productivity goals and quality levels of team members and redirect resources as needed.
* Identify opportunities to enhance or streamline workflows and provide recommendations to management.
* Hire, train, conduct performance reviews, counsel, coach and develop non-exempt employees.
* Supervise semi-weekly commission cycles, including ACH transmissions for field agents, for multiple providers in the U.S. including Puerto Rico, and Canada.
* Ensure that the unit's activities relating to the disbursement of agents' compensation are in compliance with internal and external rules and regulations and are completed timely and accurately.
* Perform advanced research for resolution of commissions errors or inquiries including through MS SQL queries.
* Assist with debt reporting processes; research and respond to complex debt rollup related inquiries for field agents, collection agencies, etc. and review requests for long term debt agreements.
* Supervise the preparation of test plans/scripts, and testing projects for changes to the commissions system.
* Serve as liaison between commissions and IT staff and or vendors/consultants to…