Director, Commissions Operations Annuity

Job Family Operations - General

About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.

Responsible for leading the agent commission system of life and/or annuity products, ensuring the highest standards of service delivery to customers and agents. Oversee the performance of multifunctional operations teams including service providers, with a focus on strategic planning, operational excellence, and customer‑centric initiatives. Collaborate with senior leadership to develop and implement organizational strategies, drive innovation, and enhance overall service quality.

Mentor and develop senior managers, fostering a culture of excellence, accountability, risk management and continuous improvement.

• Develop and execute the operational strategy for the organization.
• Oversee day-to-day operations to ensure smooth functioning and timely delivery of services.
• Manage operational budgets and resources, ensuring optimal allocation of funds.
• Lead, mentor, and develop a high‑performing operational teams.
• Accountable for team results.
• Identify and implement opportunities for improvement throughout Operations and provide proposals to executive leadership.
• Assist, facilitate and lead committees, teams and projects.
• Promote teamwork, collaboration and implementation of best practices throughout the Operations function.
• Collaborate with colleagues to improve performance and coordinate activities between cross‑functional teams.
• Serve as an escalation point for teams to ensure a high level of…