Quality Control Supervisor

Job Title: Quality Control Supervisor

Reports to: Manager, Quality

Department: Engineering

Work Model: Full-time, On-site
- Occasional Travel Required

Schedule: Monday
- Friday 8am-5pm

At Crystal Group, we do hard things – designing and building rugged tech and tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers.

Crystal Group offers a comprehensive benefits package including:

• Medical/dental/vision insurance
• Paid time off
• Tuition reimbursement
• Wellness programs
• Participation in our Employee Stock Ownership Plan (ESOP)
• On-Site Gym

This position leads the independent inspection team and directly supervises Quality Control Inspectors. The role owns daily priorities, qualified coverage, employee development, inspection discipline, product-status control, and performance metrics. The supervisor ensures work follows approved requirements and delegated authority and escalates issues requiring technical or managerial decisions.

• Lead, coach, and mentor the independent inspection team. Set goals, conduct performance reviews, and address performance or conduct concerns through approved processes.
• Manage schedules, attendance, paid time off, coverage, and handoffs within delegated authority. Support recruiting, onboarding, staffing, and formal personnel actions with the Quality Manager and P&C.
• Prioritize inspection work based on approved priorities, product risk, and need dates. Rebalance qualified resources and monitor queue aging, holds, blocked work, and coverage risks.
• Ensure inspections use approved requirements, qualified personnel, calibrated equipment, and complete, traceable records.
• Supervise receiving, in-process, component, wire-harness, final, source, customer, and Government inspections.
• Ensure routine Certificates of Conformance and shipment-release records use approved requirements and templates. Approve records or release conforming product only within documented qualification and delegated authority.
• Stop inspection or prevent release when requirements or evidence are inadequate. Place and remove Quality holds, initiate nonconformance records, coordinate containment, and elevate disposition or waiver decisions within approved processes.
• Own onboarding, training, qualification, and cross-training for Quality Control Inspectors. Verify competency and coordinate technical content with Quality Engineers or subject-matter experts.
• Own inspection performance metrics & reporting, including backlog aging, completion to need date, hold aging, coverage, qualifications, inspection errors, and reinspection. Use the data to identify risks and improvement priorities.
• Lead approved improvements to standard work, visual controls, work areas, and workload management. Do not change acceptance requirements, inspection methods, or product disposition without technical approval.
• Coordinate with affected functions to support product flow while preserving independent Quality decisions and acceptance requirements.
• Support QMS and audit activities affecting the team and ensure compliance with applicable Quality, safety, ESD, FOD, workmanship, and product-handling requirements. Identify deficiencies and implement approved improvements with managerial support.
• Perform other duties and responsibilities as needed.

• Working knowledge of quality control, inspection, product-status control, and manufacturing quality principles and processes
• Ability to read and interpret engineering drawings, specifications, work instructions, acceptance criteria, and objective evidence
• Proficiency using applicable measurement and inspection equipment, including scopes, calipers, micrometers, multimeters, and other test or measurement equipment
• Ability to lead, coach, develop, and hold employees accountable while maintaining constructive working relationships
• Ability to prioritize competing work and qualified coverage in a high-mix, low-volume manufacturing environment
• Must be able to communicate effectively, both verbally and in writing, and elevate risk or uncertainty appropriately
• Ability to collect, analyze, and summarize inspection data and make practical recommendations
• Familiar with Microsoft Office tools including Outlook, Word,…