Hy-Chi Department Manager

Hy-Chi Department Manager

Hy‑Vee, Inc. is seeking a Hy‑Chi Department Manager to set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. The role includes coordinating product delivery, maintaining a positive company image, and ensuring a friendly environment.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable to District Store Director;
Store Manager;
Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Food Service Director. Supervise Hy‑Chi Department Employees.

• Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.
• Generate a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service.
• Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and address them by name whenever possible.
• Assists customers by escorting them to products, securing products out of reach, loading/unloading heavy items, noting and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Recruit, hire, train, supervise, discipline, and evaluate all department employees.
• Determine department goals with store director.
• Determine weekly work schedule and establish a daily work plan for the department.
• Inspect signage and displays for quality and quantity of merchandise and order product for replenishment.
• Communicate with employees regarding sales and ideas; handle and satisfy customer issues.
• Figure retail pricing and insure correct pricing.
• Extend invoices, post invoices, and oversee department bookkeeping procedures.
• Analyze weekly and monthly sales and trends and compare to actuals, prepare ad projections, and write ads.
• Conduct inventory of the department.
• Plan displays, promotions, and determine pre‑orders.
• Ensure proper temperatures and storage procedures maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and work expected number of hours.

• Ensure pricing is competitive in the market area.
• Attend meetings and seminars and participate in continuing education.
• Unload trucks, place product in appropriate storage area, and replenish merchandise.
• Fill displays, check in delivered merchandise, and work in the sales area.
• Perform departmental duties as needed.
• Assist in other areas of store as needed.
• Perform other job related duties and special projects as required.

• Instruct, assign, review and plan work of others.
• Maintain standards, coordinate activities, allocate personnel, act on employee problems, and select new employees.
• Has the authority to approve employee discipline.
• Has the authority to recommend employee transfer, discharge, and salary increases.

High school or equivalent experience and over one year of related work experience.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

• Must…