Tire and Battery Service Advisor

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$18.00/hr - $25.00/hr

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, and promptly correcting or reporting unsafe situations.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily, assists members with appointments for installation, communicates lead time changes and order cancellations, and makes alternative suggestions for installation or tire fitments.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members and prioritizing TBC service appointments to maximize service efficiency.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products, developing and influencing team members, and assisting in training.
• Provides products and services to members in accordance with company policies and procedures, assists with purchasing and service decisions, operates TBC equipment safely, and processes member purchases, payments, returns, refunds, and exchanges.
• Complies with company policies, procedures, and standards of ethics and integrity, and implements related action plans.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers and co‑workers, identifying priorities, deadlines, and expectations, and determining ways to address improvement opportunities.
• Demonstrates respect for individuals by embracing differences, building strong and trusting relationships, and communicating with impact, energy, and positivity.
• Act with integrity by maintaining and promoting the highest standards of ethics and compliance, supporting Walmart’s regenerative goals, and behaving honestly and transparently.
• Serves customers and members by delivering results while putting the customer first, making decisions based on reliable information, and balancing short‑ and long‑term priorities.
• Strives for excellence by displaying curiosity, taking calculated risks, and driving continuous improvements through new technologies and skills.
• Follows Tire and Battery Center safety and security guidelines, provides correct information to members, and reports complaints, safety hazards, and problems.
• Follows proper Point‑of‑Sale procedures, prevents shrink, assists members with payment methods and return policies, and reports complaints and issues.

• Valid state‑issued driver's license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financia…