Technical Sales Rep

Role Summary The Technical Sales Representative (TSR) is responsible for maximizing customer relationships and driving profitable growth within the Quick Parts Division (QPD) customer base. Serving as a primary point of contact for buyers and planners, this role delivers responsive, customer-focused sales and service support while identifying opportunities to expand business with existing and prospective small-to-medium-sized accounts.

The TSR plays a critical role in strengthening customer loyalty, increasing revenue, and reinforcing ESP’s value proposition through technical knowledge, proactive communication, and solution-oriented support. This position combines inside sales, relationship management, and operational coordination to ensure exceptional customer experience and business growth.

Core Expectations for All Employees All employees are expected to:

Deliver high-quality work within established timelines

Work both independently and collaboratively

Communicate proactively and professionally

Provide excellent service to internal and external customers

Demonstrate accountability and ownership mindset

Contribute positively to team and company culture

Essential Job Functions Customer Support & Relationship Management Serve as a primary point of contact for buyers and planners within the QPD customer base Provide responsive support for quoting, pricing, product inquiries, and application-based requests

Deliver exceptional customer service through proactive communication and follow-through

Identify customer needs and provide effective product and service solutions

Build strong customer relationships that support retention and long-term growth

Sales Growth & Opportunity Management Respond to Requests for Quote (RFQs) and manage the quoting process from initial inquiry through completion

Analyze quote opportunities to support profitable sales growth and margin improvement

Partner with internal teams on custom quote opportunities and solution development

Proactively contact prospects and customers through marketing campaigns, inbound leads, and outreach initiatives

Promote company capabilities, products, and services to increase customer engagement and revenue growth

Conduct off-site customer visits as needed to support relationship development and sales efforts

Maintain accurate records of opportunities, customer interactions, and activities within CRM systems

Quality & Operational Support Support and follow all Quality Management System (QMS) standards and procedures

Assist in documenting, escalating, and resolving customer concerns or complaints

Ensure accurate communication and coordination between customers and internal teams

Maintain high standards of accuracy and responsiveness in all customer interactions

Professional Development & Collaboration Participate in educational workshops, networking opportunities, and ongoing training

Stay current on products, applications, and industry trends

Lead or participate in internal and external customer meetings

Collaborate effectively with sales, operations, customer service, and quality teams

Core Competencies (Role-Specific)
Customer-focused mindset and relationship-building skills

Strong communication and interpersonal skills

Sales and business development aptitude

Problem-solving and critical-thinking ability

Accountability and follow-through

Time management and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Professionalism and adaptability

Technical and Functional Skills Proficiency in Microsoft Outlook, Word, Excel, and Power Point Experience  using CRM and database systems

Ability to analyze quotes, pricing, and customer requirements

Strong written and verbal communication skills

Basic technical aptitude related to products and…