Service Advisor

Full-time | Onsite | Monday-Friday

We're growing, and we're adding another Service Advisor to our Cedar Rapids team. When a customer's machine needs repair, you're their go-to person: you explain what's wrong, send the quote, keep the shop on schedule, and get them back to work. Rexco is 100% employee-owned and runs on open-book management, so you'll see in real time how your work moves our numbers, and this role comes with bonus potential.

Competitive pay, bonus potential, ESOP ownership, a 401(k), solid benefits, 3 weeks PTO to start, and unlimited PTO after two years.

• Take care of customers. Gather details on equipment problems, build estimates, and send quotes with photos by text or email through Modern. Then follow up by phone.
• Keep the shop moving. Schedule technicians, track work order progress, and coordinate equipment pickup and delivery.
• Build relationships. Follow up with customers, recommend additional repairs, and share service promotions.
• Own your numbers. Forecast service sales at weekly Branch Huddles. We'll teach you how your decisions drive shop efficiency and revenue.

• Strong customer service skills, including comfort sharing good news and bad news
• Organization and the ability to juggle several jobs at once
• Good working relationships with technicians and coworkers
• Comfort working in multiple computer systems, including Excel and Outlook
• High school diploma or GED; 1-2 years of service, parts, or equipment experience is a plus, but not required. Will train the right individual.

Employment is contingent on passing a pre-employment drug screen and background check. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, and any other characteristic protected by applicable law.