Broadband Specialist IV, Maintenance

Overview

Position:
Broadband Specialist IV, Maintenance at Mediacom Communications

Since 1995, Mediacom Communications has a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. The company provides internet, TV, home security and phone services, and supports a culture of growth and innovation. Mediacom seeks talented professionals to join its team and help deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities it serves.

Broadband Specialist IV, Maintenance

Perform field technical work. Primarily responsible for maintaining the HFC plant from node to tap through routine maintenance and repair of the CATV distribution system and HSD system, and for turn-on of new distribution systems. Maintain and troubleshoot the trunk system due to equipment or power failure.

• Company provided vehicle and gas card
• Paid on the job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Pay increases through self-guided training
• Performance bonus potential
• Employee discounts on Mediacom services, where available; in areas without Mediacom services, reimbursement of internet/cable services
• Education Enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee Wellness Program

• Conduct system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge; perform monthly, semi-annual, and annual tests; RF knowledge/troubleshooting; sweep and balance HFC plant
• Set trunk levels, set up and change out trunk amplifiers, calculate signal level losses in cable and equipment for trunk and distribution lines
• Install electronics and make power connections; maintain power supplies
• Properly use, store and maintain all test equipment used in system
• Troubleshoot and repair coaxial and fiber distribution systems
• Prepare estimates for projects, providing bill of materials
• Work with connectors, fasteners and wire; splice coax and fiber
• May perform all duties of Broadband Specialist I–V, Technical Operations descriptions
• Climb poles with proper equipment; lift and carry up to 100 lbs; work in confined spaces
• Perform other duties such as clean-up and salvage; assist other employees as directed
• On-call duty may be required; other functions as assigned
• Perform installations and changes of service in accordance with applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience

• High school diploma or GED required;
  Associate’s degree preferred
• Valid driver’s license; satisfactory driving record
• Minimum of 6 months as Broadband Specialist III or 5+ years’ equivalent cable technician experience; 18 months tenure as a Mediacom BBS III or equivalent experience
• Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs, business phone and service calls, and Digital Home
• Knowledge of HFC plant, installs and service calls
• Knowledge of Commercial Fiber PRI and Managed Voice installation and troubleshooting
• Advanced mechanical skills for splicing
• Ability to interact and communicate with customers and co-workers
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Ability to work flexible hours, including evenings, weekends, holidays and overtime as required
• Ability to troubleshoot customer premises equipment and cable issues

• Strenuous – frequent handling of heavy objects (approximately 50–100 lbs.) and materials or heavy hand tools

Mediacom Communications is known by its Mediacom brands, including Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. Joining Mediacom means joining a team of more than 4,000 serving over 1.55 million customers in 22 states.

Mediacom has been recognized as a Best Managed Company in…