Mobile Upfit Support Specialist

Travel to law enforcement agencies and other public safety customers to troubleshoot and repair vehicle equipment.

Diagnose and repair emergency lighting, sirens, control systems, and related electrical components.

Troubleshoot vehicle-mounted computers, docking stations, consoles, cameras, routers, and communication equipment.

Identify and repair electrical issues involving wiring, relays, switches, fuses, and power distribution.

Replace faulty components and complete minor equipment installations or modifications.

Perform equipment inspections and verify everything is functioning properly before wrapping up a job.

Provide warranty repairs and support when applicable.

Communicate directly with customers about equipment issues, repairs, and recommendations.

Document completed work, parts used, and service findings.

Keep your service vehicle organized, stocked, and ready for the next job.

Work with Mac Queen's Parts, Service, Sales, and Technical Support teams when additional assistance is needed.

We're looking for someone who knows their way around vehicle electrical systems, enjoys solving problems, and can represent Mac Queen professionally in the field.

You’ll be a great fit if you have:

Experience with 12V electrical systems, vehicle upfitting, automotive electronics, or related technical service work.

A solid understanding of wiring, circuits, relays, fuses, and electrical troubleshooting.

Experience using multimeters, diagnostic equipment, hand tools, and power tools.

The ability to read wiring diagrams and follow technical installation instructions.

Strong troubleshooting skills and the confidence to work independently.

Comfort working with vehicle-mounted computers and electronic accessories.

Good communication skills and a customer-first attitude.

The ability to organize your day, manage service assignments, and document your work.

A valid driver's license and the ability to meet company driving requirements.

Willingness to travel regularly throughout an assigned service territory.

Even better if you have experience with:

Law enforcement or emergency vehicle upfitting.

Emergency lighting and siren systems.

Public safety communication equipment.

Vehicle-mounted camera systems and mobile computing equipment.

Aftermarket vehicle electrical installations and repairs.

At Mac Queen, we support the people and equipment that keep our communities running and our first responders ready.

This position gives you the opportunity to take ownership of your work, build relationships with customers, and use your technical skills in a role where every day brings something different.

What you can expect:

A Mac Queen-equipped service vehicle with the tools and equipment needed to do your job.

Independence and variety in your daily work.

Hands-on troubleshooting instead of repetitive assembly-line work.

Support from an experienced team of service, parts, and technical professionals.

Opportunities to expand your knowledge of public safety vehicle equipment and technology.

A company that values Integrity, Excellence, Innovation, and Insight.

Mac Queen offers a competitive benefits package, including:

Medical, dental, and vision insurance

Paid time off and paid holidays

Company-provided training and development opportunities

Additional company-sponsored benefits

Physical Demands & Work Environment:

• This position combines office-based responsibilities with regular physical activity and occasional exposure to shop or service environments. The role may require:
• Frequently sitting and using a computer, including keyboarding, handling documents, and operating office equipment.
• Regularly standing, walking, bending, reaching, and moving throughout the workplace.
• Frequently lifting, carrying, pushing, pulling, or moving items weighing more than 20 pounds, up to 40 pounds, with lifting demands varying by task.
• Occasionally entering shop or service areas with potential exposure to moving mechanical parts and other equipment-related hazards.
• Occasional travel by car or air to support business needs.

Job Description Disclaimer

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, qualifications, or skills required. Responsibilities may evolve based on business needs.

Mac Queen Equipment is committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to…