Crisis Counselor; Flex

[][][_title tag="h1" css="%7B%22default 3A%7B%22margin-bottom 3A 0%7D%7D"][ size="small"][_text css="%7B%22default 3A%7B%22font-family 3A%22body 7D%7D"]About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our You Tube channel.

Overview of the role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

The Crisis Counselor Flex position will play a vital role in providing coverage for shifts across all time slots within the Crisis Center; the majority of hours scheduled will be Sunday – Saturday, 3 – 11 PM and overnight. This position offers flexibility, giving you the opportunity to pick up open shifts first and then be scheduled according to program needs during the highest volume days and times, as determined by the program leadership.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Shifts Available

As a Crisis Counselor Flex position, you will be given the opportunity to select available open shifts and then be assigned shifts based on peak demand. Flexibility is required as schedules will vary week to week, including evenings, weekends, and holidays, based on the program’s highest needs.

Full Time: $1,500 Sign-on Bonus

Benefits

• This position starts at $19/hour

• The Crisis Center offers shift differentials on top of your hourly wage:

• 1st/Day Shift (8am – 3pm)
• Saturday & Sunday: $0.75/hour
• 2nd/Evening Shift (3pm – 10pm)
• Mon-Thurs: $0.50/hour
• Friday & Saturday: $5.00/hour
• Sunday: $0.75/hour
• 3rd/Overnight Shift (10pm – 8am)
• Sun-Thurs: $1.00/hour
• Friday & Saturday: $5.00/hour

• Generous paid time off, including a floating holiday and mental wellness days.

• Quarterly wellness benefit reimbursements to support a sense of wellbeing.

• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.

• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.

• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.

• Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What you’ll do

• Provide real-time, compassionate, non-judgmental crisis support to clients through our online chat service.

• Attending initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.

• Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.

• Document each chat contact to ensure quality record keeping.

What you need

• Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant…