Roadside Assistance Technician​/Tow Driver

Roadside Assistance Technician/Tow Driver

Join to apply for the Roadside Assistance Technician/Tow Driver role at AAA-The Auto Club Group

Job Type: Full time
Exempt/Non Exempt:
Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)
You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”.

Continue reading to see what our Roadside Assistance Technician opportunities are all about!

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

• Have a high school diploma or equivalent and a valid driver’s license
• Are 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions / incidents
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Have the ability to lift materials weighing up to seventy-five (75) pounds
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Interested in learning more? Apply Today!

We are looking to attract a diverse workforce and encourage applications from all qualified individuals. AAA The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.