Dispatch Manager

Job Family Summary

Fleet operations professionals manage CRST’s day-to-day driver and equipment performance. They coordinate routes, monitor service, and ensure every load is delivered safely and efficiently.

The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe, compliant, and on-time service. This individual contributor role partners closely with internal teams and, when applicable, customer contacts to support operational continuity, driver engagement, and service reliability across assigned shifts, including off-hours support.

Cedar Rapids, Iowa

This position follows a consistent Friday–Monday work schedule:

• Friday & Monday: 7:00 AM – 3:00 PM
• Saturday & Sunday: 7:00 AM – 7:00 PM

• Operational Leadership and Performance:
  Support daily fleet operations by managing dispatch activities, coordinating freight movement, and maintaining strong communication with drivers to ensure compliance, safety, and on-time performance
• Team Leadership and Development:
  Partner with fleet managers to support driver communication, resolve issues, and promote operational consistency across shifts
• Customer and Internal Communication:
  Maintain open, timely, and professional communication with drivers, internal departments, and customer teams to ensure reliable service and operational continuity
• Safety and Compliance:
  Ensure all drivers comply with Department of Transportation (Use the "Apply for this Job" box below). Hours of Service (HOS) regulations; promptly report any safety or compliance concerns
• Performance Monitoring and Analysis:
  Track load status, driver availability, and service metrics; proactively identify and communicate potential service issues or delays to maintain customer satisfaction
• Cross-Functional Collaboration:
  
  Coordinate with planning, maintenance, and customer service teams to resolve operational challenges and support load completion
• Continuous Improvement:
  Identify recurring operational issues and recommend process or communication improvements to enhance efficiency and reliability
• Availability:
  Maintain flexibility to support 24/7 operations and ensure appropriate coverage during off-hours or unplanned events
• Accountability and Reliability:
  Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

• Education:
  
  High school diploma or equivalent
• Experience:
  
  Experience in dispatch, logistics coordination, or fleet operations
• Knowledge:
  Working understanding of DOT regulations, Hours of Service, and transportation safety requirements
• Skills:
  
  Strong communication, organization, and multitasking skills with attention to accuracy and timeliness

• Industry
  
  Experience:
  
  Experience supporting customer-specific fleet operations
• Technology:
  Proficiency in transportation management systems or dispatching software
• Customer Service:
  Strong interpersonal skills and ability to manage time‑sensitive situations
• Problem Solving:
  Ability to identify challenges, analyze data, and implement practical solutions

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://) notice from the Department of Labor.