Route Apprentice

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Service Manager Full Time Cedar Rapids, IA, Cedar Rapids, IA, US

Salary Range: $22.00 To $25.00 Hourly

Department: Service
Reports To: District Manager
Location: Cedar Rapids
FLSA Status: Non-Exempt
Salary Grade:$22–$25 per hour

The Route Service Apprentice position is often the starting point for many CITY team members and serves as an entry into the Service Department. In this role, you will train by riding along with Route Service Representatives at your location, learning their individual approaches and best practices.

You will receive guidance from multiple mentors and gain hands‑on experience with daily operations. After completing initial training, you will assist with routes when team members are on vacation or when additional support is needed for new accounts.

The apprenticeship period typically lasts six to twelve months. As routes become available or expand due to growth, successful apprentices may be promoted to Route Service Representative, managing their own routes and customer accounts.

Fill in for or assist on any of the company’s 17 routes

Provide prompt and effective customer service

Load and unload delivery trucks with clean and/or soiled laundry

Deliver products to customers in a timely manner

Ensure customer satisfaction

Manage route efficiency and safety

Communicate positively with customers, prospects, and coworkers

Maintain product knowledge, including pricing, colors, sizing, inventory, availability, and application

Organize truck loading, including invoices, paperwork, and bags

Maintain account appearance (rails, hanger racks, repair bags, lockers)

Report truck maintenance needs, including repairs, preventive maintenance, cleanliness, and accidents

Operate a commercial motor vehicle for up to 10 hours per day

Frequently lift up to 60 pounds

Maintain hygienically clean garment standards through proper handling

Perform other duties as assigned

Clean driving record and valid driver’s license required

1–2 years of job-related and/or customer service experience preferred

Must be 25 years of age or older

Maintain regular and reliable attendance. Start time: 5:30 AM

Employment offers are contingent upon successful completion of a background check and drug screening.

For physical requirements, see Attachment A

This position operates in a professional office and field environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

While this role includes periods of sedentary work, some filing, lifting, bending, and standing may be required. Employees must be able to perform essential functions as outlined.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status.

Employment offers are contingent upon successful completion of a background check and drug screening.

The statements in this job description describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

Employees may be required to perform additional tasks as business needs require.

Drive truck to accounts (30–50 stops per day)

Unload clean laundry using a two-wheel cart when…