HVACD Technical Applications Support

Dehumidifier Corporation of America (DCA) designs and builds commercial/industrial dehumidification systems used in natatoriums, manufacturing, and other demanding environments. Founded in 1995 and headquartered in Cedarburg, WI, we’re investing in product quality, training, and support—while keeping the tight‑-knit, family feel our long‑tenured team loves.

If you’ve spent years diagnosing refrigeration circuits, reading schematics, and coaching younger techs—and you’re ready to trade the ladder for a headset—this role is for you. You’ll be the calm, trusted voice who helps contractors, reps, and service teams get DCA equipment running right. Most days are phone/Teams and documentation; a smaller portion is hands‑on training and occasional site visits for start‑ups or complex issues.

• A seasoned HVAC/R service technician ready to reduce physical demands and travel.
• A former service manager or small business owner who enjoys teaching and problem solving.
• A controls-savvy tech who loves turning hard‑won field know-how into clear instructions.

• Customer Support (80–90%):
  Guide contractors through safe, accurate troubleshooting—airflow/static, superheat/subcooling, sensors and safeties, 120V/24V control circuits, 3-phase/VFD basics.
• Training (Classroom + Field, 10–20%):
  Lead small‑group trainings (5–10 people) for start‑up/commissioning, best practices, and common diagnostic workflows.
• Documentation & Continuous Improvement
  :
  Capture case notes, write clear service bulletins, help keep manuals/troubleshooting trees current, and close the loop with Engineering/Production on recurring issues.
• Parts & RMAs
  :
  Recommend parts, create concise quotes/RMAs (warranty & non‑warranty), and document root causes.

• 5+ years HVAC/R field service (commercial/industrial preferred).
• Confident with the refrigeration cycle and psychrometrics (sensible vs. latent).
• Comfortable reading wiring diagrams/P&IDs and using a meter to diagnose control circuits.
• Strong phone presence: patient, friendly, and able to coach a tech to resolution.
• Organized, documentation‑minded, and team‑oriented; basic computer skills (email, Teams, Excel/Word).

• Start‑up/commissioning or factory tech support experience.
• Experience with dehumidification applications or pool/natatorium environments.
• Familiarity with 3-phase power, VFDs, safeties, sensors, and setpoint strategies.

• Stay in the trade without the daily physical strain—no attics, roofs, or 90° rooftops.
• Make a visible impact by mentoring the field and improving reliability.
• Tight‑knit team, direct access to leadership, and a growing product line.
• Benefits:
  Health, dental, 401(k) with match, paid vacation.

• On‑site at Cedarburg, WI (53012).
• ~10–20% travel for trainings and start‑ups

Full-time

$70,000.00 - $90,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

• Cedarburg, WI 53012 (Required)

• Cedarburg, WI 53012:
  Relocate before starting work (Required)