Customer Service Representative

About the Role

Manada Technology is looking for an on‑site Customer Service Representative to join our team in Celebration, FL. The position supports Regional Directors in managing escalations and workflows from partners and customers. This is a full‑time role with a schedule of 8:00 AM – 4:30 PM.

• Listen to and address customer inquiries, ensuring a high level of satisfaction.
• Act as an escalation point for product and service issues.
• Maintain accurate records of interactions and follow up on open tickets.
• Support Regional Directors with escalation management and workflow coordination.

• Proficient in Microsoft Outlook, Word, and Excel.
• Basic understanding of ordering, scheduling, route management, and dispatch services.
• Excellent attendance and time‑management skills.
• Ability to operate standard office equipment (computers, printers, photocopiers, etc.).
• Strong communication skills: written, verbal, and listening.
• General knowledge of office management practices and procedures.

• 401(k)
• Paid Time Off
• Medical benefits (Health, Dental, Vision)
• Paid Training
• Opportunities for career growth and development

$18 per hour, full‑time hours 8:00 AM – 4:30 PM, on‑site in Celebration, FL.

$18.00/yr – $18.00/yr