Sr Technical Product Manager - Project

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Job  
Location Celebration, Florida, United States Business Disney Experiences Date posted Oct. 29, 2026

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business, as well as other initiatives, including My Disney Experience  and Hey, Disney!

Team

Description:

This role sits in the Disney Cruise Line Onboard Applications organization within Technology for Disney Experiences. It works closely with Product Management, SE, SREs, DBAs and Engineers from across the company.

The Product Manager will report to the Manager, Technology – Onboard Applications.

About The Role & Team:

• The Onboard Guest Fulfillment Team is responsible for over 30 onboard applications that allow Crew Members to assist with the guest experience. This includes the property management system, point of sale, embarkation, onboard activities, door locks, dining and more.
• This role will work specifically with the SPMS application but will need to have the ability to work across multiple teams

This is an estimated 30-month Project Hire position, with no guarantee of permanent placement.

What You’ll Do:

Provides technical and functional support for Shipboard Property Management Systems (SPMS), ensuring reliable operation of onboard hotel, retail, guest services, inventory, and property management applications. Responsible for troubleshooting system issues, supporting users, maintaining data integrity, coordinating software updates, monitoring integrations with shipboard and shoreside systems, and collaborating with operational teams to optimize business processes and guest experience. Knowledge of end of day, end of voyage work efforts

• This will be across various locations, ensuring adherence to project timelines and budgets.
• Collaborate with stakeholders to gather requirements and design effective deployment strategies.
• Manage and resolve incidents quickly in collaboration with stakeholders.

System Sustainment:

• Monitor the performance and reliability of the SPMS, implementing updates and enhancements as needed.
• Provide technical support and troubleshooting for end-users to ensure minimal downtime and efficient operations.

Training and Support:

• Develop and deliver training programs for staff on the effective use of the SPMS.
• Create user manuals and documentation to support ongoing training and system use.

Collaboration and Communication:

• Work closely with IT, Operations, offshore teams and other departments to align business objectives with technology solutions.

Technical Requirements:

• Experience:
  
  Proven experience with complex deployments in production environments.
• Software
  
  Skills:
• Familiarity with other Oracle products and systems (e.g., Oracle Hospitality Property Management System, Oracle Database Platform).

Networking and Infrastructure:

• Understanding of network architecture and protocols related to SPMS.
• Knowledge with hardware components commonly used in SPMS environments (e.g., terminals, printers, card readers, signature pads) and configuration of peripheral devices.
• Database Management:
• Knowledge of SQL and experience with database management systems, particularly Oracle…