Marine Claims Representative- Cruise Line Crew

Marine Claims Representative-Disney Cruise Line Crew

“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it guides everything we do. At Disney, you’ll help bring that magic to life by supporting teams that push the boundaries of entertainment and create unforgettable guest experiences.

We are seeking a proven individual to oversee liability investigations involving maritime illness, bodily injury, and subrogation claims. This role will partner with a team of Claims Representatives across varying levels of experience, analyze claims volume and identify claim file exposure, collaborate with the Legal Department in the review of lawsuits, and contribute to initiatives that support the department’s goals and objectives.

This is a full-time, salaried exempt position based in Celebration, FL and reports directly to the Manager, Crew Claims.
There will be no relocation assistance available for this role.

• Review claim files in accordance with department operating guidelines, and for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution.
• Recognize and respond to incidents that have significant exposure.
• Administer claims with complex maritime considerations and potentially costly and complex medical treatment.
• Escalate incidents with potential excess coverage exposure.
• Place P&I Club (insurer) on notice for appropriate claims and collaborate with them on strategy for resolution.
• Help set, implement and achieve department goals and strategies.

• 6-20 All-Lines Adjusters’ License with the State of Florida.
• Minimum of 2 years claims handling experience, preferably in marine claims.
• Ability to administer litigated claims, including comprehensive case evaluation.
• Demonstrated familiarity with automated claims administration and management systems.
• Ability to handle confidential information.
• Understanding of medical and legal terminology.
• Demonstrated strong oral and written communication skills, including ability to deliver concise and informative summaries.
• Demonstrated strong partnering, analytical and organizational skills with attention to detail.
• Proven strong relationship-building, negotiating, and influencing abilities.
• Ability to work under deadline pressures and effectively prioritize multiple tasks in a fast-paced environment.
• Computer proficiency within a Windows environment; including Word, Outlook, Excel, and PowerPoint.

• Demonstrated experience in processing and handling Crew maritime related claims.

High School degree or equivalent experience.

Bachelor's Degree in Business, Risk Management, or related field.

Benefits and Perks:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.