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Claims Leadership Manager – Guest & Crew; Cruise Line

Job in Celebration, Osceola County, Florida, USA
Listing for: Disney Cruise Line
Full Time position
Listed on 2026-10-15
Job specializations:
  • Management
    Project & Program Management, Operations Management
Salary/Wage Range or Industry Benchmark: 112000 - 150000 USD Yearly USD 112000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: Claims Leadership Manager – Guest & Crew (Cruise Line)

Disney Cruise Line seeks a Manager, Claims to lead a team of Claims Representatives handling guest and crew claims, with emphasis on customer service and brand management. The role includes training and onboarding new Adjusters and coordinating with shoreside and shipboard partners, Legal, and Security for timely, cost-effective resolutions.

A Florida license and 3+ years of leadership experience are required. Periodic on-call duties may be required after hours.

This is an excellent opening to take on the Claims Leadership Manager – Guest & Crew (Cruise Line) role at Disney Cruise Line.

Full responsibilities and requirements are described in the listing above.

Learn more about the Claims Leadership Manager – Guest & Crew (Cruise Line) role in the description above.

We appreciate your interest in this position.

Join Disney Cruise Line and contribute to our ongoing work.

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