Customer Service Specialist Part time

Overview

Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word “Team” really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you! We are looking for a Part‑Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers.

The incumbent will work with both internal and external customers to ensure a high‑quality customer service experience and strive to foster growth.

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Propane discounts

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use next‑call avoidance technique to mitigate future questions.
• Schedule delivery orders and utilize basic negation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Handle basic de‑escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due, and perform some cash handling and take payments via the phone.
• Support the set‑up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

• High School Diploma or equivalent.
• 1 or more year(s) of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

• Entry level

• Part‑time

• Other
• Oil and Gas

Referrals increase your chances of interviewing at Ferrellgas by 2x.

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