Dog Wellness Advocate

Benefits

• 401(k)
• Employee discounts
• Opportunity for advancement

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
• Competitive hourly base pay,
  plus tips
• Merit‑based pay increases
• Complimentary service membership

The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client. A successful Dog Wellness Advocate is outgoing, self‑motivated, detail‑oriented, a great multi‑tasker and a compassionate dog lover!

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke‑free environment

We are searching for a goal‑oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self‑motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add‑ons, and retail sales
• Develop membership leads;
  Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations;
  Resolve customer concerns;
  Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time‑management;
  Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards