Customer Service Representative

Join to apply for the Customer Service Representative role at Vortex Doors
.

Vortex Industries, the leading provider of high‑quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. Due to our continued expansion and growth we are seeking an energetic, customer‑focused candidate who has excellent communication skills and a comprehensive customer service background.

• Handle incoming calls with customers requiring service and sales
• Work with the customer to understand their needs and schedule the appropriate service
• Gather information from the customer to ensure they are taken care of
• Guide customers to the best overall solution
• Represent the company in a professional manner with good customer service and excellent verbal and written communication skills
• Work with vendors and order materials needed for customer jobs
• Other responsibilities as assigned

• Hourly salary based on experience
• Advancement opportunities
• Healthcare, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off program
• Eight company paid holidays

• Regular shifts are available between Vortex business hours of 7:00 AM – 5:30 PM, Monday through Friday.
• Position requires you to be available to work in the office, not remotely.

• High school diploma or General Education Degree (GED) required
• AA/BA preferred
• Two (2) – Four (4) years of customer service experience, or administrative background preferred
• Must be able to work independently with little supervision
• Must be able to work well with others in a team environment
• Must be able to work in a fast‑paced environment, with the ability to prioritize tasks
• Ability to solve practical problems and deal with a variety of variables in a situation
• Knowledge of computer use and excellent typing skills
• Excellent oral and verbal communication skills

• Entry level

• Full‑time

• Other

• Facilities Services