Bi-Lingual Customer Success Representative

Position: Bi-Lingual Customer Success RepresentativeCompany: Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, Refi Jet. YSG & Refi Jet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees #1 automotive finance source.

We are based in Centennial, Colorado with professional offices just 20 minutes from downtown DenverJob Summary We are seeking experienced Bi-Lingual Customer Success Representatives. You will be responsible for assisting with customer inquiries and complaints. Inform customers on their current loan status, product and advise of next steps needed to fund their loan. Will assist the Contact Center in providing excellent service levels in order to provide customer satisfaction.

This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun.Key Responsibilities

Handle inbound call flow in an efficient and professional manner

Proper inbound service levels, according to company standards

Handle e-mail and chat inquiries in a professional manner

Transfer call to the appropriate staff when needed.

Apply proper phone and written etiquette in order to resolve customer inquiries

Active listening and learning skills

Provide creative and innovative thinking

Troubleshoot customer issues and ensure a firm resolution

Handle issues in the best interest of both the company and customer

Assist in providing customers with a sold understanding of the loan process

Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed

Assist in handling and completing deals with no product

Handle all other duties as assigned by management.

Skills and Knowledge

Must speak both Spanish AND English

Strong communication skills

Great work ethic

Understanding of financial terminology and financial instruments

Tenacity

Ability to multi-task

Friendly personality

Computer proficiency

Must be able to type 40 wpm

Ability to quickly absorb product knowledge and sales processes

Fluent in Spanish would be an advantage

Experience:

One-year customer service-related experience. Present strong communication and negotiation skills. Must be able to respond to inquiries both orally and through written communication. Possess a strong knowledge of company policies and procedures.

Financial Services or Insurance experience

Outgoing customer services/sales experience

Outbound Call Center Sales experience

What we offer:

Full training in the sales process and products

Great Benefit package including:

Full-Time Base plus Monthly Bonus

Health, Dental and Vision Insurance

Life Insurance

Paid Time Off

401(k) Plan

True potential for advancement, we always endeavor to promote from within.

CompanyBased in the Denver Tech Center, Yield Solutions Group/Refi Jet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision:

Integrity Respect Accountability Compliance Collaboration Passion Appreciation

Compensation details: 21-22 Hourly Wage

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