Video Operations Technician

Make your mark at Comcast — a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award‑winning technology team that turns big ideas into cutting‑edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on‑site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Responsible for managing the end‑to‑end lifecycle of content across the video and IP asset delivery platform, ensuring a world‑class level of service. Oversees the review, processing, and publishing of digital video assets, including upload and transcoding operations, using prescribed tools and the Content Management System (CMS).

Prepares and validates all media and metadata, confirming accuracy and receipt from content providers. Collaborates to resolve discrepancies and ensure compliance with technical specifications. Operates with moderate supervision while maintaining accountability for individual results and overall team impact.

• Ensure all content is published to production within established service‑level agreements (SLAs).
• Review media and metadata for accuracy; collaborate with content providers to resolve errors promptly.
• Identify and correct missing metadata to guarantee proper placement and display of video across all platforms.
• Validate that all media and metadata comply with current technical specifications.
• Receive, process, and manage media and metadata submissions from content partners.
• Support coordinators by addressing and resolving issues they identify.
• Audit partner deliveries by comparing pitch lists against received assets.
• Utilize daily metrics reports to identify trends and proactively address content partner or delivery issues.
• Build and maintain strong relationships with content partners and internal peers.
• Troubleshoot and elevate issues within the Video Operations workflow as needed.
• Maintain regular, consistent, and punctual attendance; flexibility to work nights, weekends, variable schedules, and overtime as required.
• Perform other duties and responsibilities as assigned.

• Experience receiving and processing media from content providers.
• Ability to ensure content meets client and broadcast specifications for technical accuracy.
• Strong attention to detail when verifying media and metadata; ability to resolve or elevate errors effectively.
• Basic understanding of linear and digital content workflows, including file management.
• Ability to troubleshoot or elevate anomalies within the Video Operations and transcoding ecosystem.

• Understand our Operating Principles and apply them to your work every day.
• Own the customer experience by delivering seamless, high‑quality service at every touchpoint.
• Know your stuff —be an enthusiastic learner and advocate for our technology, products, and services.
• Win as a team by collaborating openly and embracing new ideas.
• Be an active part of the Net Promoter System , engaging in feedback loops to improve customer and employee experiences.
• Drive results and growth through accountability and innovation.
• Support a culture of inclusion in all interactions and leadership practices.
• Do what’s right for each other, our customers, investors, and communities.

This description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications.