Broadcast Engineer

Join to apply for the Broadcast Engineer 3 role at Comcast

Make your mark at Comcast – a Fortune 30 global media and technology company that reaches hundreds of millions of customers worldwide. Join our award‑winning technology team that turns big ideas into cutting‑edge products, platforms, and solutions. We create space to innovate, recognize, reward, and invest in your ideas while ensuring you can bring your authentic self to the workplace. (In most cases, Comcast prefers employees on‑site unless the team has been designated virtual.)

The Streaming, Broadcast, and Advertising (SB&A) Broadcast Engineering team provides solutions that drive our customers’ on‑air products. As an Engineer 3 – Engineering Operations, you’ll iterate improvements, create elegant workflows, and provide insight into how we utilize broadcast platforms both on‑premises and in the cloud. A typical day will split your time between design, build, and deployment projects while acting as a reliable resource within your domain of expertise.

Your primary focus will be on linear channel origination, channel aggregation and delivery, and media treatment and file movement in support of our products and services.

• Monitors and adjusts audio and video parameters to ensure the best network quality.
• Tunes and troubles‑hoops various types of satellite and fiber decoders.
• Assists operations with training related to audio and video equipment use and their adjustments.
• Insures a clean and dust‑free environment in all technical areas, maintaining system wiring and documentation integrity.
• Provides assistance in network planning, engineering, architecture, and the development of technical standards for video over IP.
• Provides basic resolution for routine broadcast master control problems and coordinates support of end‑user problems.
• Contributes to projects supporting the implementation, operations, and management of broadcast equipment with a strong focus on broadcast infrastructure and video routing.
• Installs and configures broadcast equipment as needed.
• Consistently exercises independent judgment and discretion in matters of significance.
• Understands and commits to 24x7x365 in‑production “On‑Air” environments.
• Takes on more of a lead role in the management and execution of projects.
• Establishes trust within the team based on performance and availability, willing to extend outside of defined tasks.

• Bachelor’s Degree and/or 5‑7 years equivalent work experience in technical or engineering operations.
• Industry‑standard certifications and training.
• Familiar with off‑the‑shelf software applications and their use in troubleshooting and diagnostics.
• Advanced analysis, troubleshooting, and resolution skills.
• Cross‑systems technical knowledge.
• Knowledgeable in one or more technical areas; demonstrates in‑depth expertise of deployed technologies and workflow.
• Advanced knowledge of various diagnostic tools and troubleshooting techniques.
• Demonstrates high level of customer focus; listens to and understands customer requests and provides the most effective resolution.
• Ability to develop solutions during root‑cause analysis.
• Involved in more complex troubleshooting and research.
• Creates documentation and training related to supported technology.
• Collaboration with other departments to problem solve.
• Establishes working relationships with vendors and other technical resources to more effectively resolve issues.
• Demonstrates intermediate level expertise and effectiveness in diagnostics and troubleshooting.
• Intermediate functional understanding of Windows and Linux operating systems, TCP/IP protocols, network design and maintenance practices.

• Increasing responsibilities in end‑to‑end issue management and trouble resolution.
• Accepting “on‑call” duties and being available to support the team with phone, TEAMS, or email consultations.
• Create and maintain more complex reference documentation on hardware, applications and workflow and regularly present documentation to the team in appropriate settings.
• Regularly lead the staff meeting reviews of trending issues and recoveries.
• Acts as an advocate for Engineering…