MicroLab Lead

Position: MicroLab Experience Lead

2 days ago Be among the first 25 applicants

DTC Micro Lab Lead - Patient Experience & Diagnostics Read This First

This is not a “show up and follow a script” job.

You will be walking into a Micro Lab that is being built in real time. Some systems exist. Some don’t yet. That’s intentional.

If you’re the type of person who gets uncomfortable without everything mapped out, this will frustrate you.

If you’re the type of person sees gaps and fills them, you’ll thrive here.

About Elixium Health

Elixium Health is a preventative, labs-first healthcare company built to challenge rushed, transactional medicine.

Our Micro Lab is the front door to the entire Elixium experience, and we’re hiring someone to help define what that experience should be.

The Role

The DTC Micro Lab Lead owns the day-to-day operation, flow, and patient experience of our diagnostics lab.

This role blends:

• Clinical precision
• High-end customer service
• Operational ownership

You are not “just drawing blood.”

You are setting the tone for how patients experience preventative care.

What You'll Be Responsible For Patient Experience (This Comes First)

• Creating a calm, unrushed, confidence-building experience from the moment a patient walks in
• Explaining what we’re testing and why it matters in a way patients actually understand
• Anticipating questions, anxiety, and friction, and solving for them before they appear
• Making sure patients leave feeling informed, respected, and taken care of

Diagnostics & Clinical Execution

• Performing high-quality venipuncture and specimen collection
• Processing, labeling, and handling samples with precision
• Maintaining accuracy, cleanliness, and clinical excellence at all times
• Ensuring compliance with HIPAA, OSHA, CLIA, and internal SOPs

Building & Improving Systems

• Executing existing workflows, and improving them when they don’t make sense
• Identifying inefficiencies, breakdowns, or patient friction points
  
  Helping refine how the Micro Lab scales without losing the human element
• Providing real feedback to leadership on what works and what doesn’t
• Acting as the on-site point of accountability for the Micro Lab
• Working closely with providers, Patient Care Specialists, and HQ
• Treating the Micro Lab like it’s yours to protect and improve

Qualifications Required

• Strong venipuncture skills with diverse patient populations
• Exceptional attention to detail and accuracy
• Professional, calm, confident bedside manner

Preferred (Not Required)

• Phlebotomy certification or equivalent hands‑on clinical experience
• Experience in preventative, functional, or diagnostic‑focused healthcare
• Background in hospitality, fitness, or high‑touch customer service
• Operations, leadership, or process‑improvement experience
• Interest in healthcare innovation and building something new

How We Hire (Important)

Along with your resume, you’ll be asked:

“Tell us about a time you walked into a role, system, or project that wasn’t fully built. What was missing, what did you do, and what improved because of you?”

Compensation & Growth

• Competitive compensation based on experience
• Clear growth path as Elixium expands Micro Labs and diagnostics nationally
• Opportunity to move into Micro Lab Manager or Regional Ops roles

Final Note

• How care starts matters
• Systems should serve people, not the other way around

We want to meet you.

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