IT&C Service Delivery Analyst

Original Posting:

November 26, 2025

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the  automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via Whats App, Telegram, etc.

If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

The ASC IT&C Senior Service Delivery Analyst supports the United States Antarctica Program (USAP) IT&C services and appropriately responds to the time-sensitive need of Leidos/Antarctica Support Contract (ASC), National Science Foundation (NSF), and partner agencies staff. The successful candidate will provide the highest level of technical support for the IT&C Enterprise Service Desk located at the Centennial office in Denver, Colorado.

Customer service is key to this position. You will provide on-site and remote technical assistance to ASC teammates by managing work orders, creating operating metric reports, and SOP management. Typical duties involve managing work orders, providing customer service, troubleshooting endpoint hardware, and staying compliant with the USAP Standard Operating Procedures (SOPs) and FISMA cybersecurity requirements.

This position is covered by SCA guidelines. The minimum pay for this role will be at least $36.39 an hour.

This position requires on site work at our Centennial office in Denver, Colorado.

*** Deployment to Antarctica may be necessary at the discretion of management (approximately 3 to 8 weeks/year). The candidate in the position must complete the physical and dental examinations required by the NSF for deploying to Antarctica. ***

Due to contract requirements, US Citizenship is required. Must obtain a Public Trust security clearance prior to start date. This process could take up to 4 months.

• Act as the first point of contact for technical issues, providing initial troubleshooting for hardware, software, and connectivity problems via phone, email, and remote tools.

• Work schedule as identified by the ASC Service Management Supervisor.

• Log, track, and resolve all service requests in the ticketing system, ensuring timely updates and closure.

• Prioritize and manage daily work orders, documenting resolutions in accordance with established procedures.

• Deliver IT&C services in alignment with Service Level Agreements (SLAs).

• Provide hands-on support for…