IT&C Service Delivery Analyst Security Clearance

Position: IT&C Service Delivery Analyst with Security Clearance
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- Description The ASC IT&C (Information Technology and Communications) Senior Service Delivery Analyst supports the United States Antarctica Program (USAP) IT&C services and appropriately responds to the time-sensitive need of Leidos/Antarctica Support Contract (ASC), National Science Foundation (NSF), and partner agencies staff. The successful candidate will provide the highest level of technical support for the IT&C Enterprise Service Desk located at the Centennial office in Denver, Colorado.

Customer service is key to this position.  You will provide on-site and remote technical assistance to ASC teammates by managing work orders, creating operating metric reports, and SOP management. Typical duties involve managing work orders, providing customer service, troubleshooting endpoint hardware, and staying compliant with the USAP Standard Operating Procedures (SOPs).
This position will provide the highest level of technical support for the IT&C Enterprise Service Desk located at the Centennial office in Denver, Colorado. Customer service is key to this position. The candidate will provide on-site and remote technical assistance to ASC teammates by managing work orders, creating operating metric reports, and SOP management. Typical duties involve managing work orders, providing customer service, troubleshooting endpoint hardware, and staying compliant with the USAP Standard Operating Procedures (SOPs) and FISMA cybersecurity requirements.
This position is covered by SCA guidelines. The minimum pay for this role will be at least $36.39 an hour. This position requires on site work at our Centennial office in Denver, Colorado.

*** Deployment to Antarctica may be necessary at the discretion of management (approximately 3 to 8 weeks/year). The candidate in the position must complete the physical and dental examinations required by the NSF for deploying to Antarctica.
*** Due to contract requirements, US Citizenship is required. Must obtain a Public Trust security clearance prior to start date. This process could take up to 4 months.  About the Antarctic Support

Contract:

Leidos Antarctic Support Contract (ASC) is the prime contractor to the National Science Foundation (NSF) in support of the United States Antarctic Program (USAP). Leidos supports the NSF’s Office of Polar Program’s Antarctic Infrastructure and Logistics by aligning with their Mission and Vision Statements:
* Vision:  Expanding our scientific reach in Antarctica through increased operational and logistical effectiveness.
* Mission:  To provide the operational and logistical platform necessary for the U.S. to conduct world-class science in Antarctica and maintain its active and influential presence on the continent. Leidos ASC provides science and logistics support for approximately 150 science and technical events across three geographically remote research stations;
McMurdo Station, Palmer Station, and South Pole Station and several deep field sites across Antarctica. Each station or field site supports world class research across multiple science disciplines.  The planning and implementation of science support requirements in Antarctica is a critical part of our mission. To learn more about the Leidos Antarctic Support contract,  .

Primary Responsibilities:

* Act as the first point of contact for technical issues, providing initial troubleshooting for hardware, software, and connectivity problems via phone, email, and remote tools.  
* Work schedule as identified by the ASC Service Management Supervisor   
* Log, track, and resolve all service requests in the ticketing system, ensuring timely updates and closure.  
* Prioritize and manage daily work orders, documenting resolutions in accordance with established procedures.  
* Deliver IT&C services in alignment with Service Level Agreements (SLAs).  
* Provide hands-on support for desktops, laptops, smartphones, and standard MS Windows applications.  
* Perform hardware/software installation, configuration, and lifecycle management, including HP laptop replacement scheduling.  
* Support collaboration tools, password resets, email, directories, and network connectivity.  
* Conduct advanced troubleshooting for computer and network issues, coordinating with other IT teams when necessary.  
* Manage network and physical access controls, asset management processes, and annual access reviews.  
* Oversee participant onboarding, offboarding, and status changes to ensure compliance with NIST security controls.  
* Act as a subject matter expert during OIG federal security audits, producing required evidence and documentation.  
* Assist with Config Mgr patch management for weekly CISA updates  
* Manage network and physical access controls, asset management processes, and annual access reviews.  
* Oversee participant onboarding, offboarding, and status changes to ensure compliance with NIST security controls.  
* Act as a subject matter expert during OIG federal security audits, producing required evidence and…