IT Systems Engineer, Operations

At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth.

Sierra Space team members share a spirit of innovation and collaboration and a belief that we can deliver on the boldest missions in space today. Together with our customers, we aim to safeguard our nation, sustain human presence in space, and secure the freedom of operations in low Earth orbit and beyond.

Our success is measured by the trust of those who rely on what we build and deliver, and our technologies keep the United States and its allies mission-ready throughout space.

We are mission-driven, and together, we are an extraordinary team.

The IT Systems Engineer I is an entry-level role focused on designing, deploying, and maintaining IT infrastructure, including servers, storage, networking equipment, and cloud-based solutions. This position is ideal for individuals with a strong interest in IT systems and a desire to grow their skills in a dynamic and supportive environment. The role involves monitoring system performance, troubleshooting issues, and implementing IT security measures to protect data and systems.

Additionally, the IT Systems Engineer I will provide technical support to end-users, collaborate with team members on IT policies and procedures, and participate in the evaluation and selection of new technologies to enhance IT infrastructure.

In this role, you will design, deploy, and maintain IT infrastructure, including servers, storage, networking equipment, and cloud-based solutions. You will monitor system performance and troubleshoot issues to ensure optimal operation, while assisting in the implementation of IT security measures to protect data and systems. Providing technical support and assistance to end-users to resolve hardware and software issues will be a key responsibility.

Additionally, you will collaborate with team members to develop and implement IT policies and procedures, as well as maintain documentation of IT systems, configurations, and procedures. You will participate in the evaluation and selection of new technologies and tools to improve IT infrastructure, perform routine maintenance tasks such as software updates, backups, and system monitoring, and assist in the management of user accounts, permissions, and access controls.

Furthermore, you will support disaster recovery planning and execution to ensure the resilience and continuity of IT operations.

Our mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security. We seek individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve and empower - to join us in this critical mission.

We're looking for team members who align with our values, mission and goals - while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.

• Requires bachelor's degree in a related field (or equivalent work experience in lieu of degree).
• Typically entry-level 0 - 2 years of experience.
• Basic understanding of computer hardware and software.
• Familiarity with operating systems, such as Windows, Linux, or macOS.
• Ability to troubleshoot common technical issues.
• Basic knowledge of networking concepts.
• Understanding of IT security principles.
• Strong interpersonal and communication skills, ability to explain simple procedures in writing or verbally; good phone skills.
• Strong ability to learn; ability to follow instructions well; strong analytical skills.
• Ability to identify/locate shared resources and perform simple tasks (e.g., manipulate jobs in a print queue, figure out why a network file system isn't available).
• Previous experience in customer support, computer operations, system administration, or another related area.
• Interest in structured approaches to system configuration management.
• Strong intellectual curiosity, motivation to advance in the profession.

• Experience with inventory management platforms like Jira Asset Management, JSM, SCCM, or Intune
• Strong analytical…