Executive IT Support Technician

Executive IT Support Technician

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Sierra Space Careers:
Dare to Dream. We honor those that are not afraid to dream big dreams, those that tenaciously chase their dreams even when others say it cannot be done, those that achieve big dreams and change everything. Those are Dreams Worth Chasing.

At Sierra Space we envision a future where humanity lives and works in space, on moons, and on distant planets. Our mission isn’t restricted to the few, instead we see a future where all people can choose to live, work, discover and explore beyond our planet. Our company is building a platform in space to benefit life on Earth and together we will alter the course of humanity.

We have a bold mission. We are a bold company. Together, we are an extraordinary team.

We are seeking a highly skilled and professional Executive IT Technical Support Specialist to provide dedicated technical support to our C‑suite executives. The ideal candidate will ensure seamless technology operations for all executives, support high‑level meetings, and be available to troubleshoot and resolve technical issues promptly. This position requires flexibility, the ability to travel as needed, and availability for on‑call and after‑hours support.

• Provide advanced technical support to executive employees, resolving complex hardware, software, and network issues.
• Manage IT support projects, ensuring timely and successful completion.
• Diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity.
• Assist with the setup, configuration, and maintenance of advanced computer hardware and software.
• Respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations.
• Document support requests, resolutions, and maintain accurate records of technical issues.
• Collaborate with other IT team members to elevate and resolve highly complex technical issues.
• Provide excellent customer service and communicate effectively with employees to understand and address their technical needs.
• Stay updated with the latest advancements in technology and industry trends.
• Participate in training and development opportunities to enhance technical skills and knowledge.
• Provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support.

Our mission is driven by the unwavering passion to push the boundaries of what is possible. We seek those who Dare to Dream – to envision the extraordinary and pursue it relentlessly – to join us on this transformational journey. We’re looking for dreamers who align with our values, vision, and audacious goals – while also meeting the minimum qualifications below.

The preferred qualifications are a bonus, not a requirement.

• Typically, 6+ years of related experience.
• Advanced technical training in computer systems, networking, and troubleshooting.
• Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.
• In‑depth knowledge of computer systems, ability to diagnose and resolve complex hardware and software issues.
• Strong problem‑solving skills and excellent communication and customer‑service skills.
• Strong leadership and project‑management skills.

• Certifications:
  
  CompTIA A+, CompTIA Network+, Microsoft Certified:
  Azure Administrator Associate or equivalent, Microsoft Endpoint Administrator Associate or equivalent.
• Extensive experience with various operating systems (e.g., Windows, macOS, Linux) and software applications.
• Strong analytical and problem‑solving skills with the ability to diagnose and resolve highly complex problems.
• Excellent communication and leadership abilities, with experience in leading technical support teams and managing projects.
• Familiarity with network configurations and troubleshooting.
• Experience with remote support tools and techniques.
• Knowledge of IT service management (ITSM) practices and tools.
• Experience with mobile device management (MDM) solutions and executive support.
• Familiarity with audio/visual…