D365 System Administrator; on-site

Description

The Senior Microsoft Dynamics 365 Finance & Operations (D365 F&O) Administrator is responsible for the technical administration, performance, security, and ongoing optimization of TAKKION's enterprise resource planning (ERP) platform. This position serves as a key technical resource and primary escalation point for complex system issues, ensuring D365 operates as a stable, secure, and reliable platform supporting the organization's financial and operational activities.

This is a hands-on technical position combining advanced system administration, environment management, security governance, integration support, and application lifecycle management. The role works closely with IT, Finance, Procurement, Operations, business systems analysts, external developers, and technology partners to troubleshoot issues, implement system enhancements, and support evolving business requirements.

The ideal candidate brings strong technical expertise in D365 Finance & Operations, a proactive approach to problem-solving, and the ability to translate technical challenges into practical solutions. Success requires someone who can independently manage day-to-day platform administration while supporting system improvements in a growing, fast-paced, multi-business organization.

This position is on-site in our Centennial, CO office.

1. D365 Platform Administration & Performance Management

• Serve as a primary technical administrator for Microsoft Dynamics 365 Finance & Operations, maintaining system stability, availability, performance, and operational reliability.
• Administer production and non-production environments, including system configurations, parameters, environment refreshes, and administrative settings.
• Manage applicable Microsoft Dynamics Lifecycle Services (LCS) activities and PPAC, including environment monitoring, maintenance, deployments, updates, and issue resolution.
• Proactively monitor application performance, batch processing, scheduled jobs, system logs, and other critical processes to identify and address potential disruptions.
• Investigate and resolve complex technical issues involving application performance, system configurations, data processing, and environment connectivity.
• Coordinate environment maintenance, application upgrades, patches, and service updates with internal teams, Microsoft, and external technology partners.
• Support technical administration of D365 integrations, data entities, and associated Microsoft Azure services.
• Identify opportunities to improve platform performance, automate recurring administrative tasks, and reduce operational risk.
• Develop and maintain technical documentation, system configurations, operational procedures, and troubleshooting guides.

2. Security, Access Management & Compliance

• Administer D365 user accounts, security roles, duties, privileges, and access permissions in accordance with company policies and established security standards.
• Manage role-based access controls, including user provisioning, modifications, transfers, and terminations.
• Partner with IT and business process owners to maintain appropriate segregation of duties, least-privilege access, and internal control requirements.
• Conduct periodic access reviews, security assessments, and audits to identify and remediate potential risks.
• Troubleshoot complex security issues involving user permissions, role assignments, authentication, and application access.
• Support identity and access management activities involving Microsoft Entra  related Microsoft technologies.
• Maintain security documentation, role definitions, access records, and audit evidence.
• Support internal and external audits by providing system documentation, access reports, and technical information.
• Recommend improvements to security configurations, access governance, and administrative controls.

3. Technical Support, Integrations & Incident Management

• Serve as a primary escalation resource for complex D365 application, configuration, security, integration, and performance issues.
• Diagnose and troubleshoot technical issues involving APIs, data entities, batch processes, workflows, system connectivity, and third-party applications.
• Monitor and support integrations between D365 and other enterprise systems, coordinating with developers and external vendors as appropriate.
• Utilize available monitoring tools, application logs, and diagnostic information to investigate issues and identify root causes.
• Support technical activities…