Vice President, Account Management

Vice President, Account Management The Organization

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

We help society's foundational healthcare institutions to achieve their full potential in service to others.

We are our clients' trusted partners in ever-changing times. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions, achieve their goals, and tackle their toughest problems.

Kaufman Hall provides world-class management consulting in Strategy & Business Transformation, Financial Planning & Data Analytics, Treasury & Capital Markets, Mergers & Acquisitions, Revenue & Operations Improvement, and Clinical Solutions.

At Kaufman Hall, we believe that sustained success is never an accident. It is the result of sound decision making, based on data‑driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.

Kaufman, Hall & Associates, LLC, is seeking a Vice President, Account Management, who will lead the Consulting Business Unit's account management function and oversee a dedicated team responsible for strategic account planning and coordination across approximately 450 priority accounts. This role will establish the structure, methodology, and tools that drive client alignment, strengthen relationships, and support revenue growth. The Vice President will partner closely with senior leadership and practice leaders to ensure account management discipline is embedded across the organization, enabling consultants to focus on strategic engagement and delivery excellence.

• Provide overall leadership and direction for the Account Management function, including direct oversight of AVPs, Senior Associates, and supporting resources
• Ensure the account management team is equipped with the tools, processes, and training needed to execute account planning, manage client intelligence, and coordinate across practices and departments
• Partner with SVP of Sales and Delivery Enablement, Managing Directors, SVPs, and Vizient Enterprise Principals to align client priorities, business development pursuits, and delivery outcomes
• Design and oversee the account management methodology, including account planning, account plan/frames, documentation, and reporting processes
• Drive strategic planning discipline across priority accounts, ensuring consistency, clarity, and alignment with KH account teams
• Oversee preparation and facilitation of account team meetings, ensuring clear agendas, documentation of priorities, and actionable follow‑up
• Ensure CRM and reporting tools capture accurate and actionable client intelligence (account plans, relationship maps, pursuit tracking, and risks/opportunities)
• Represent the account management function in collaboration with Consulting, Sales & Delivery Enablement, Enterprise Principals, and Consulting Practice Leaders
• Mentor and develop account management staff, fostering a high‑performance and collaborative team

The ideal candidate will have a background in account management, client relationship development, or consulting leadership with demonstrated success building and leading high‑performing teams. In addition, the successful candidate will possess the following:

• 12+ years of relevant and related experience
• Strong leadership skills with the ability to manage, mentor, and develop diverse teams
• Proven ability to build and sustain trusted client relationships across complex organizations
• Excellent organizational skills and experience implementing structured account management processes
• Proficiency with Microsoft Word, Excel, and Power Point
• Familiarity with CRM systems and client intelligence tools, with experience in…