Workforce Manager; Hybrid

General Description of Job

The Workforce Manager (Quality/Compliance) is responsible for supervising quality assurance processes and staff that support the Arapahoe/Douglas Works! agency with fiscal and programmatic integrity processes and procedures. This position reports to the Agency Workforce Administrator. Successful performance in this role requires consistent and effective people management, process management, cross‑collaboration across the agency, and strong proficiency with the Workforce Innovation and Opportunity Act (WIOA) regulations, Federal Register, state and federal laws/guidance, the Code of Federal Regulation (CFR) and the OMB Super Circular (2014).

This job also has oversight of program operations that include systems/databases of record, state, foundation and discretionary grant budgets, program compliance and federal, state and local policy interpretation and application.

• Develop strategies, programs, and policies/procedures to support business functions, coach and set expectations for staff, manage and evaluate performance, and enforce adherence to policies/procedures. Provide supervision of daily logistical and programmatic tasks, and activities associated with delivery of services.
• Align hiring, onboarding, coaching, mentoring, and employee training development with organizational goals, develop internal training in alignment with federal, state and local programming.
• Serve as agency Equal Opportunity Officer to track, report, and oversee complaint process, communications, training, and monitoring.
• Provide support and oversight of data integrity and workflows in agency and state databases, including A/D Works! Works System, Connecting Colorado, MyUI+, SAVE, and other relevant platforms.
• Ensure programmatic and data integrity is compliant with all agency programs:
  Wagner Peyser, WIOA, Colorado Works, Employment First, Parents to Work, and all agency discretionary and foundation grants.
• Provide collaborative oversight of agency programmatic processes and procedures that assure compliance with fiscal regulations per the OMB Circular, Federal Register and other applicable federal grant governing bodies of law.
• Prepare and oversee the Colorado Department of Labor & Employment (CDLE) annual programmatic monitoring for WIOA, Wagner Peyser, and other CDLE grants, and oversee the completion of internal program and sub‑recipient audits.
• Determine and manage budget for functional area and allocate resources appropriately, oversee all program expenditures, which may include direct services to participants, staff salaries, supplies and overhead expenses.
• Ensure quality assurance operational objectives for the agency by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer‑service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Validate quality processes for the agency through determining operational and performance requirements for each funding stream; writing and updating programmatic policies in adherence to the laws and regulations.

• Demonstrated understanding and high‑level functioning knowledge of all internal departments and programs local policies and procedures, state programs guidance letters (PGLs), and federal guidance letters (TEGLs), the WIOA Law, and Connecting Colorado. Must have knowledge of basic eligibility requirements for Workforce Center programs and benefits.
• Strong people management and supervisory skills with a proven ability to lead highly functioning teams, provide coaching/mentoring, set expectations, and ensure accountability for desired business objectives; proven ability to supervise and monitor program services, coordinate activities and resources, and obtain positive results.
• Strong analytical skills in order to conduct research, compile and analyze data from various sources, draft and edit documents, and communicate/present in an articulate in a clear, concise manner.
• Possess excellent interpersonal communication and tact to foster and maintain productive relationships with all employees, leaders, customers, and other internal and external stakeholders.
• Strong understanding of fiscal reports, budgeting, data analysis and the ability to develop operational plans.
• Proficiency and strong functionality in Microsoft application programs, such as Teams, One Drive, Word, Excel, Power Point, and Outlook.

• Accountability
• Accessibility
• Inclusivity
• Integrity

• High school diploma or GED equivalent
• 5+ years' experience in workforce development, human services, or organizational development
• 3+ years' supervisory experience, which includes setting work expectations, managing employee performance, conducting performance evaluations, coaching/mentoring, providing corrective action and…