Technical Services Director

South Metro Fire Rescue is accepting internal and external applications for Technical Services Director.

The Technical Services Director is responsible for providing strategic leadership and oversight of the Technical Services bureau, ensuring technology systems, resources, and services support South Metro Fire Rescue’s mission, goals and values. This position leads Technical Services personnel, manages resources and budgets, develops strategic plans, and oversees the reliability, security, and continuous improvement of the District’s technology infrastructure. The Technical Services Director advises executive leadership on technology initiatives, investments, and system integrations while fostering a customer-focused, collaborative, and innovative environment.

(The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. The District retains the right to change the duties and responsibilities of the position at any time without notice.)

Provides overall leadership and direction for the bureau, establishes goals and priorities, and develops and implements short- and long-term plans that align with SMFR’s mission and organizational needs; promotes professional growth, continuous improvement, and effective performance across the bureau.

Provides leadership and a commitment to excellence by inspiring, empowering, and motivating personnel; participates in the selection and training of employees; evaluates performance; provides coaching and mentoring; and takes corrective measures, including disciplinary actions.

Lives the SMFR culture and models organizational values; creates a welcoming culture of inclusivity, accountability, candor, and transparency; builds and strengthens relationships with all members of the organization.

Provides management, supervision, and coordination of personnel in Technical Services including scheduling and assigning work; allocates resources; assists in the coordination of contracted personnel, e.g., instructors, vendors, etc.

Works with the Deputy Chief of Internal Services to develop and implement policies and procedures that support employee performance and professional development within the bureau. Identifies opportunities for improvement and implements changes that enhance efficiency and effectiveness.

Evaluates the effectiveness of bureau operations and service delivery, identifies opportunities for improvement, and ensures resources, systems, policies, and procedures are aligned to support efficient and effective service.

Plans, directs, and coordinates work activities; assigns projects and programmatic areas of responsibility; assesses and monitors workload; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems.

Explains, advocates for, and defends programs, policies, and activities; negotiates and resolves sensitive and controversial issues.

Participates in the selection of staff; orients and trains employees, developing personal growth opportunities.

Maintains a safe and healthy working environment by establishing and enforcing safe work practices and organization values, adhering to legal requirements.

Guides, develops, and implements computing and information technology strategic plans, policies, programs, and schedules for the District; ensures SMFR’s data processing, computer services, network…