Express Service Advisor - Ford Arapahoe

Express Service Advisor - Auto Nation Ford Arapahoe

Join to apply for the Express Service Advisor – Auto Nation Ford Arapahoe role at Auto Nation
.

6 days ago – be among the first 25 applicants.

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

• Set, confirm, and prepare for appointments with customers to ensure a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk‑around, inspections, and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Selectively follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in‑state driver’s license with an acceptable, safe driving record.

This position is commission‑based. The average monthly.