Retail Sales Associate

We are seeking entry-level, full-time Sales Associates for pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the store team to ensure customer service on both lending and retail sides. The associate greets, engages, and assists customers in a professional manner to process sales, loans, and other transactions. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The position offers hourly pay plus commission based on productivity.

• Greets and interacts with customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains displays.
• Performs sales and loan transactions in accordance with policies and regulatory requirements.
• Handles cash and negotiable items in accordance with policies and procedures.
• Answers incoming calls per company standards.
• Explains the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers and collaborates to create a positive customer experience.
• Completes required training and may perform other duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to stand, walk, and perform duties for extended periods.
• Ability to work with firearms and become firearms certified.
• Willing to assist customers outside the building or retrieve products stored in exterior areas.
• Minimum age: 18 years old;
  High School Diploma or GED or equivalent experience.
• Strong desire to serve customers and work in a team-oriented environment.
• Ability to multi-task in a fast-paced environment; basic math proficiency.
• Cash handling experience is preferred.
• Ability to work at multiple locations as needed; flexible retail schedule including weekends and holidays.
• Computer literacy and ability to operate POS systems and common office machines.
• Bilingual applicants encouraged to apply.

• Competitive hourly pay ($13.50 to $16.50 per hour) plus commission up to 8% of gross profits (earnings depend on personal performance and location).
• Earned Wage Access to withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission potential above hourly base rate.
• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Vacation: one week after six months, additional week after one year, and two weeks on each anniversary thereafter; 120 hours after five years.
• Sick/PERSONAL: 8 hours after six months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts on first day of active employment.
• Tuition reimbursement up to $2,000 per year through First Cash Education.
• Access to over 10,000 discounts via First Cash Perks.
• Automatic enrollment in the First Cash 401(k) program after six months of employment.
• Access to First Cash Pet Insurance.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on gross profit. Details provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.