Aquatics Manager

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award-winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool.

We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Pool Operations Manager

General Manager, Assistant General Manager

Non-Exempt

Oversees the quality and success of all pool operations including the management of the Deck Supervising staff, Golden Teachers, and Swim Instructors, as well as the on-deck staff, maintenance of pool environment, and interaction with students and parents/guardians. Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of GSS management policies and practices. Audits all Deck Supervisor rosters for User Defines, 4MC/6MC/8MC students, and proper class placements based on age.

Improves efficiencies by merging classes, closing classes, and creating new classes as needed. Audits the Visual Scheduler to assure all classes have been properly created, class sizes are appropriate, and class costs are correct.

• Provides leadership, discipline, and constructive feedback to Deck Supervisors, Instructors, and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
• Conducts periodic evaluations of Deck Supervisors, Instructors, and Deck Teachers and holds them to a higher standard.
• Interacts with parents/guardians to discuss student progress.
• Acts as a GSS “ambassador” to ensure customer satisfaction.
• Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Pump Room Checklist, Cleaning Checklist, and Visual Scheduler.
• Acts as a substitute Deck Supervisor, Instructor, or Deck Teacher when necessary.
• Provides a weekly report from the following audits due no later than Sunday:
  Deck Supervisor Rosters – 6MC and 8MC students, Deck Supervisor Notes, Training Logs, Pump Room Checklist, Cleaning Checklist, Visual Scheduler.
• Works hand-in-hand with the Deck Supervisors, Instructors, and Deck Teachers on varying shifts to help improve their skillsets.
• Provides advice, tips, and support to the Deck Supervisor on shift, assists the Deck Supervisor staff in working with 4MC, 6MC, and 8MC students.
• Provides support and constructive feedback to Instructors in water and supports Deck Teachers by speaking to safety, assisting with duties, and coaching.
• Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback.
• Holds monthly meetings with the Deck Supervisors and Management to review performance and discuss training needs.
• Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
• Establishes relationships with new employees and conducts all aquatic-based new hire training.
• Floats in the water at least 1 shift a week to ensure quality standards are met.
• Works with managers to establish training goals.
• Generates and is responsible for the absentee analyst report and cancellation report.
• Sends quarterly surveys to employees to improve training processes.
• Assists with W.A.T.E.R. Safety presentations and helps ensure Water Safety Awareness Week and Day are successful.
• Looks for opportunities to merge classes and create new ones.
• Ensures smooth shift flow, including door calls, pre-shift meetings, and deck teacher rotations.
• Helps ensure…