Front Desk Medical Receptionist

Front Desk Medical Receptionist

SB CLINICAL PRACTICE MANAGEMENT PLAN INC

Location: Centereach, NY

Schedule: Full time – Monday to Friday, 8:30 AM – 5:00 PM (hours may vary)

Pay: $19.78 – $24.72 per hour

SUMMARY

The medical receptionist will assist the department with coordination of the daily operations of the front desk, and perform other duties to ensure efficient work flow and patient care.

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls, taking appropriate messages and ensuring proper delivery.
• Assess telephone calls, determine urgency of calls and refer urgent medical queries to physician or nurse immediately.
• Maintain a clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check‑in/check‑out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and having the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicating with other staff and/or patients as necessary.
• Schedule patient appointments and remind patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekend, as needed. Updating and maintaining integrity of client information.
• Perform all other duties as assigned by management.

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

The position is largely sedentary and requires the employee to remain stationary for most of the day. Additional physical demands may be outlined by management.

NOTE: The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.