Emerging Store Manager

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Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager.

Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching and training, and develops plans for improvements in both the front‑end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

• Supervises the operation of the store and team members, assigning daily activities, delegating tasks, opening/closing, approving time records, and managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to drive the future of the store. Identifies ways to support external partnerships and services as a resource for the Pharmacy Operations Manager in seeking community outreach opportunities.
• Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow‑up, and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members to follow procedures.
• Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
• Maintains a clean, presentable store interior and exterior; manages repairs, maintenance, and emergency response.
• Ensures team members have a working knowledge of all computer and technology systems.
• Provides for the safety and well‑being of team members; utilizes the Security Operations Center effectively.
• Complies with all company policies and applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
• Completes special assignments and other tasks as assigned.

• Independently analyzes financial and performance data; creates action plans to support business deliverables.
• Uses operating statements and KPIs to engage the team, drive solutions and actions for store improvement, and collaborate with Manager to identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

• Primarily responsible for leading and training team members; provides coaching, mentoring, and career development support. Manages discipline and performs performance management, including termination when appropriate.
• Manages team performance by assigning responsibilities, developing plans, setting goals, observing performance, providing feedback, and recognizing achievements.
• Acquires and retains talent, builds pipelines for staffing, ensures a diverse pool of future leaders, and participates in hiring decisions.
• Ensures proper recruitment procedures, record retention, and training as required by policy and law.
• Establishes a culture of accountability through clear expectations, performance plans, and…