Boutique Manager – Dayton Humane

The Humane Society of Greater Dayton (HSGD) is proud to be a no-kill organization that has been serving the animals and people of the Miami Valley since 1902. To put that into perspective, we were committed to the animals in our community before the Wright Brothers invented flight! Our mission is to build a community in which all animals are valued and free from suffering, and life is enhanced through relationships with pets.

Dayton Humane & Co Resale Boutique is a boutique-style store that sells gently used and new items at low prices. All net proceeds directly support the innovative lifesaving programs of the Humane Society of Greater Dayton, a 501(c)(3) animal welfare organization.

The Store Manager is responsible for the overall success of Dayton Humane & Co., providing leadership for all aspects of retail operations, revenue generation, visual merchandising, inventory management, staff and volunteer leadership, community partnerships, and customer experience. The position developments strategies to increase revenue while ensuring the store remains an inviting, boutique-style shopping destination that supports the mission of the Humane Society of Greater Dayton.

• Drive revenue growth and overall profitability of Dayton Humane & Co.
• Analyze sales performance and financial metrics to identify opportunities and improve results.
• Develop pricing, promotions, and annual sales strategies.
• Oversee cash handling, reporting, and operational budgets.

• Lead all retail staff, volunteers, and the Moving Crew.
• Oversee hiring, onboarding, scheduling, coaching, and performance management.
• Foster a positive, customer-focused culture.

• Oversee daily store operations to ensure an efficient, organized, and welcoming shopping experience.
• Manage inventory, merchandising, e-commerce, purchasing, and store presentation.
• Ensure operational standards, cleanliness, and customer service expectations are consistently met.

• Oversee donation intake, furniture processing, pickups, deliveries, and inventory flow.
• Manage the Upcycle Fur Good program and Moving Crew operations.
• Coordinate vehicle maintenance and logistics.

• Build relationships with donors, businesses, apartment communities, estate representatives, and retail partners.
• Identify opportunities to increase donations, inventory, and community awareness.

• Coordinate facility maintenance and landlord communications.
• Manage operational reporting, customer inquiries, and adoption event coordination.

• Maintain compliance with all Humane Society policies and retail procedures.
• Support organizational fundraising initiatives and special events.
• Perform other duties as assigned in support of Dayton Humane & Co. and the Humane Society of Greater Dayton.

• Bachelor’s degree in Business Administration, Retail Management, Marketing, Finance, or a related field preferred.
• Minimum of five years of progressively responsible leadership experience in retail management, business operations, nonprofit retail, or a similar environment.
• Demonstrated success growing revenue through strategic planning, pricing, merchandising, and operational improvements.
• Strong financial acumen with experience analyzing sales data, budgets, margins, and performance metrics.
• Experience leading, coaching, hiring, and developing teams.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to build collaborative relationships with staff, volunteers, vendors, landlords, and community partners.
• Proficiency with Microsoft Office Suite and point-of-sale/reporting systems, including Clover or similar software.
• Self-motivated, strategic thinker with the ability to manage multiple priorities in a fast-paced environment.
• Commitment to the mission and values of the Humane Society of Greater Dayton.

• Potential donors: individuals and companies
• Dayton Humane & Co customers, employees, volunteers, and vendors
• Humane Society of Greater Dayton employees, and other not-for-profit groups

• Directs and oversees the activities of the Thrift Associates and Thrift Specialists. – to monitor performance and productivity levels, ensure compliance with goals

• The employee is continuously required to stand, reach, and handle equipment with upper…