Aisles Online Shopper - PT

Aisles Online Shopper (Part-Time)

Hy‑Vee, Inc.

Job Description

At Hy‑Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

General Function

Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable to and reports to:
District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home;
Online Shopping Department Manager. Positions that report to you:
None.

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Accurately selects groceries ordered online by customers.
• Selects highest quality produce, meat, and other fresh products.
• Selects, scans, and bags items from all temperature zones.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Tenders customer orders through POS and charges the customer’s credit card.
• Upon gathering orders, places them in storage at proper temperature and promptly retrieves them before customer’s arrival.
• Ensures products maintain proper temperature through the entire process.
• Moves cart to and places in holding area for pick‑up.
• Lifts, carries, and loads groceries into customer vehicle.
• Continually monitors incoming online orders to ensure prompt, on‑time fulfillment.
• Performs other job‑related duties and special projects as required.

Education And Experience

High school diploma or equivalent preferred.

Knowledge, Skills, Abilities And Worker Characteristics

• Commitment to the Hy‑Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Must possess the ability to substitute products for customers upon request and unavailability.
• Well organized, able to multi‑task, and work in a fast‑paced environment.
• Ability to work independently and complete daily workload with limited supervision.

Physical Requirements

• Visual requirements: ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Must be able to perform stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is mostly performed in a retail store setting. It may involve exposure to dust, noise, and temperature extremes, hazards from moving equipment, possible electrical shock, and constant pressure to meet deadlines and handle multiple projects in a fast‑paced environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, trash compactor, forklift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts

Has daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre‑employment drug screen.

Seniority level

• Entry level

Employment type

• Part‑time

Job function

• Marketing and Sales

Industries

• Retail

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