Lead CSR​/Teller - South Centerville, OH

Lead CSR/Teller – South Centerville, OH – Full‑Time

Position Title:

Lead CSR/Teller – South Centerville, OH

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures. Ensure actions and behaviors drive a positive customer experience while operating within the Bank’s risk appetite.

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guiding them to where their financial needs can be met.
• Provide follow‑up to customer questions and find solutions to address issues.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and all related policies, always maintaining ethical behavior.

• Collaborate with the Financial Center Manager to ensure all monthly cash counts are completed.
• Partner with the Financial Center Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
• Maintain knowledge of the bank policies and financial center procedures and keep up to date on any changes.
• Demonstrate sound judgment in decision making, abiding by established guidelines and procedures.
• Assist in training newly hired Customer Service Representatives.

• During customer interactions and outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation.
• Build and maintain a working knowledge of the Retail products and services offered.
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.

• High school diploma or GED.
• Extensive cash handling experience.
• In‑depth knowledge of retail policies and procedures, to perform duties with minimal supervision.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision‑making and problem resolution.
• Act as a leader and a resource for both customers and the platform team.
• Demonstrate the company’s core values, teamwork, accountability, respect, inclusion, and integrity.
• Flexibility in scheduling.

• Normal office environment with extensive viewing of computer screens.

Centerville, Ohio 45458

Base salary for this position reflects the pay‑grade range within this pay grade across the U.S. Individual salaries will vary based on factors such as role, relevant skill set, experience, education, and geographic location.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Our extensive benefits programs support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. Learn more about our programs on the Careers page.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.