Support Associate - Front Office; Urology

Support Associate - Front Office (Urology)

Join Dayton Physicians Network in our independently owned Urology practice as a Front Office Support Associate. This role supports all functions within the medical office, ensuring efficient patient flow and administrative operations.

The Front Office Support Associate provides support to all functions within the medical office. Duties include answering and routing incoming calls, patient check-in/out, collecting co-payments/deductibles, updating patient demographic information, scheduling appointments, filing, scanning medical records, and other administrative tasks as needed.

Monday - Friday, 8:00am to 4:30pm, eight‑hour shifts. The position is primarily based at our Centerville office, with occasional rotation to Englewood. No evenings, weekends, or holidays.

• Work/life balance schedules
• Competitive Benefits Package
• Company holidays and a flexible holiday schedule
• Generous Paid Time Off (PTO) Package
• Additional accrual increase after 1 year of service
• 401(k)
• Yearly Bonus Program
• Tuition Reimbursement
• Company Events
• Referral Bonus

• COMPASSION
  :
  The patient is at the center of all we do.
• ACCOUNTABILITY
  :
  We hold ourselves accountable for our actions.
• RESPECT
  :
  We show respect for others.
• EXCELLENCE with Innovation
  :
  We strive for excellence in all we do.
• SERVICE through Collaboration
  :
  We provide service to our patients, team members, and community.

• Smile, make eye contact, and greet with energy.
• Restate what you are hearing. Listen patiently and compassionately to complaints.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain potential delays and provide frequent updates.
• Empathize (feel empathy for someone).

• Answer and route incoming calls.
• Obtain, verify, and update patient demographic information.
• Collect and record co-payments and/or deductibles.
• Verify charts contain all necessary paperwork.
• Schedule return appointments as required.
• Scan medical records for EMR as needed or requested.
• Ensure patient waiting area is free from trash and clutter.
• Assist other office support positions as needed or requested.
• Follow all health care privacy and safety rules and adhere to Dayton Physicians Core Values.
• Other duties as assigned.

High School Diploma or GED required. At least one (1) year of previous experience in a medical office or administrative position; 2–3 years of experience preferred.

• Excellent oral and written communication.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience working with a Practice Management system.
• Attendance and punctuality are essential to provide excellent customer service.

Seniority level:
Entry level

Employment type:

Full-time
Job function:
Other
Industry: Medical Practices

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