Client Service Manager, Commercial Lines

Overview

As experts in protecting what matters most to businesses and individuals, we’re looking to bring on our next Client Service Manager to support our Commercial Lines department and deliver exceptional risk management solutions to our growing client base. Our Account Manager will partner with our sales team to facilitate day‑to‑day management of current clients' insurance programs, helping the world prepare for the unexpected.

Build meaningful relationships with clients while providing them with impactful solutions. High visibility to Senior Leadership – work alongside Client Services, Sales and Agency Leadership who prioritize your learning and development. Opportunity for upward mobility and advancement opportunities.

• Maintain accurate client information to provide day‑to‑day client support and address intermediate‑level client inquiries.
• Assist in the development of strong business relationships with appropriate insurance carrier personnel.
• Recognize and satisfy carrier goals and objectives to enhance business relationships.

• Maintain files with proper records according to company procedures.
• Follow company procedures in order to achieve positive audit results.
• Ensure accuracy of account information for both new and renewal policies, endorsements, and audit for accuracy in rating, coverage, signatures, and enters these transactions to generate billing invoices in a timely manner.
• Review all premium audits according to Agency procedures recognizing that the Agency must process in a timely manner.
• Review accounts receivable report for all assigned accounts to support client retention.

• Leverage technical knowledge to ensure carrier quotes are received in a timely fashion; review quotes for gaps and assist with inquiries from the carrier.
• Attend training and seek self‑directed learning to continue education in industry and technical knowledge.

Other duties as assigned.

Required:

Bachelor’s degree with 0+ years client service and/or claims management experience – OR – High School degree / GED with 3+ years client service and/or claims management experience. Proficiency in Microsoft Office. Property and Casualty Insurance License.

Preferred:
Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self‑directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve :

• Medical / dental / vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include :

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs – Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…

The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process.