Customer Service​/Sales

Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

• Greet, qualify, recommend and close every customer in their department
• Learn product information using company tools to assist customers and sell projects
• Maintain in-stock condition of assigned areas and ensure they are clean, shop-able, and safe
• Provide a safe working and shopping environment by following safety policies and standards
• Complete specified safety training and immediately correct hazards or report conditions to the Manager on Duty
• Work cooperatively with the Department Supervisor and other department associates
• Support store departments as needed (e.g., Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Tool Rental)

• Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist
• Store departments and job scope may vary by location