Service Technician III; Multi Family

Service Technician III (Multi Family)

Join to apply for the Service Technician III (Multi Family) role at Birge & Held.

Base pay range: $24.05/hr - $30.07/hr.

The Service Technician III is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high‑quality resident experience. This person will report directly to the Operations Manager.

• Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.
• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Perform on‑site work as necessary to preserve the asset’s appearance and functionality.
• Assist with maintenance needs at other B&H assets as requested.
• Complete and submit required forms, reports, and documentation in an accurate and timely manner.
• Participate in the on‑call rotation to respond to after‑hours maintenance emergencies as needed.
• Participate in other related responsibilities as assigned by the Service Manager.

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction or a related field.
• EPA Certification for refrigerant handling required, or the ability to obtain certification upon hire.
• HVAC Certification is required.
• Valid driver’s license and reliable transportation (for positions requiring travel between properties).
• Above‑average oral communication skills.
• Provide own hand tools including but not limited to power drills, impacts, and all non‑powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Self‑motivated, able to complete assigned tasks and negotiate competitive pricing of supplies and contracted work.
• Able to multi‑task and prioritize work orders.
• Strong attention to detail.
• Capable of performing at high levels in a fast‑paced work environment and successfully adapt to changing priorities and work demand.
• Logical thinking to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smart phone preferred for work purposes.
• Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days unless directed otherwise by the Operations Manager.

• Paid time‑off policy up to 18 days of PTO per year, including 12 full days, two half‑day holidays, a floating holiday, and a birthday holiday. Veterans also receive Veterans Day as a paid day off.
• 8 hours of Volunteer Paid Time Off each year to support a cause of your choice.
• Supportive leave benefits: up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses based on site‑specific Key Performance Indicators.
• Employee discounts at Birge & Held properties.
• Wellness program with up to $25 monthly gym membership reimbursement and access to certified health coaches.
• Competitive dental, vision and comprehensive medical plans, along with online benefits tools.
• 401(k) plan with competitive employer contributions.
• Automatic enrollment in company‑paid basic life insurance and optional supplemental life, LTP, STD and critical illness insurance.
• Monthly phone stipend up to $50.
• Career growth through Talent Development and tuition reimbursement.
• Recognition as a Top Workplace in the USA.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

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