Supv, Operations; Job Coach), Centerville UT, Deseret Industries

Position: Supv, Operations (Job Coach), Centerville UT, Deseret Industries

Supv, Operations (Job Coach)

Centerville, UT – Deseret Industries – The Church of Jesus Christ of Latter‑day Saints

Job Description

This role leads, manages, and mentors store associates who face barriers to employment. The Supervisor, Retail Operations develops store associates to find meaningful employment and coordinates vocational rehabilitation counseling with Development Counseling Services. Success is measured by outplacement, staffing, and operational excellence.

Responsibilities

• Lead and supervise 12–25 store associates with diverse barriers to employment.
• Schedule and coordinate associate care plans with Development Counseling Services.
• Implement behavior management techniques, including de‐escalation strategies.
• Manage the associate training program, covering schedule, time management, and soft skills.
• Lead the team in retail sales, merchandising, complex warehouse operations, and donation center logistics.
• Balance advanced skills training with day‐to‐day store operations.
• Align and coordinate vocational plans with Development Counseling Services.
• Maintain a confidential database of current work and productivity behaviors.

Ready‐For‐Work Program

• Instruct, monitor, and provide frequent feedback on time and attendance, communication, leadership, honesty, reliability, and following instructions.
• Provide weekly assessments of work behaviors and quarterly evaluations.
• Drive improvement using data from observations.
• Contribute to individual development plans for each associate.
• Model all Ready‐For‐Work program work behaviors (attendance, punctuality, task focus, quality, pace).

Store Operations

• Supervise merchandising, inventory, and donation processing.
• Handle complex customer requests regarding policies, pricing, and donations.
• Manage donation center logistics: supplies, product flow, staffing, heavy equipment, and customer service.
• Make immediate judgments on hazardous donations based on OSHA guidelines and store policies.
• Oversee safety protocols and incident responses.
• Manage POS operations, including cash handling, welfare vouchers, and deposit processing.
• Supervise cashiers to ensure internal control compliance.
• Partner with management to maintain store standards.

People Management Responsibilities

• Regularly supervise store associates’ work.
• Provide recommendations for hiring, firing, advancement, promotion, or status changes of supervised employees.

Qualifications Education

• Bachelor’s degree in business, education, social work, or related field (or equivalent education and experience).

Experience

• Three years in training, education, or business settings, including retail, warehouse, or customer service operations.
• Demonstrated experience in teaching, training, and/or supervision.
• Ability to lift 50 pounds, walk, stand for long periods, and bend, twist, or climb as needed.
• Strong customer service experience; able to interface with diverse demographics.

Demonstrated Skills & Abilities

• Strong written & oral communication.
• Clear direction and delegation.
• Hold direct reports accountable.
• Identify and implement solutions.
• Lead supervisory team of associates with employment barriers.
• Data‐driven decision‐making.
• Proficiency with computers, MS software, and PCS/Inventory systems.

Role Complexities

• Managing associates while leading store operations.
• Balancing performance indicators amid high associate turnover.
• Prioritizing associate vocational plans with Development Counseling Services.
• Negotiating with multiple management layers for mentoring and customer service improvement.

About Us

Church employees find joy and satisfaction using their unique talents to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ.

Equal Employment Opportunity Statement

Only members of the Church who are worthy of a temple recommend qualify for employment. All other applicants will be considered without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Religious Institutions and Non‑profit Organizations

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