Accounting Customer Service Manager

The Premium Accounting Manager is responsible for working with the Premium Accounting Director to manage the fiduciary accounting duties related to RS’s brokerage and delegated authority business. Customer service is of the utmost importance, and this position requires diplomatic interaction with internal and external customers to ensure accuracy and satisfaction.

Location:

London, UK – Fenchurch.

• Maintain consistent operations of Premium Accounting department.
• Initiate improvements to Premium Accounting policies, controls, and procedures.
• Provide support and project work to the Premium Accounting Director and upper management as needed.
• Lead Premium Accounting functions in resolving issues and maintaining customer service standards.
• Offer guidance on both underwriting and insurance accounting related matters to brokerage and processing departments.
• React quickly with limited information to make informed decisions on accounting or company matters.
• Apply comprehensive insurance knowledge and detailed analysis to resolve both underwriting and accounting operational issues.
• Speak confidently to provide department leadership decisions.
• Supervise conversions and bridge testing for new acquisitions including accounting transition responsibilities.
• Manage and review department system automation endeavors including but not limited to AIM, Image Right, CARL, and Concept One.
• Support and train Accounting Team Supervisors.
• Review and mitigate any advance or write‑off request to reduce the company’s financial exposure.
• Collaborate with front office producers and back‑office department directors for situational resolution.
• Perform special projects and other relevant duties as assigned.

• Bachelor’s Degree in Accounting or Business Administration.
• 6+ years of experience in accounting or a similar role.
• 3 years of experience in management.

• Certified Public Accountant (CPA) – a plus.

• Customer Service
• Accounting
• Payment Reconciliation
• Financial Analysis and Reporting
• Knowledge of GAAP (Generally Accepted Accounting Principles)
• Insurance Policy Review
• Loss Sensitive programs
• Business Process Improvement
• Microsoft Office

• Collaboration
• Attention to Detail
• Interpersonal
• Communication
• Presentation
• Problem Solving
• Analytical Thinking

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.