Administrative Officer – Complaints

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer – Housing Complaints on a 3 months contract initially with a possibility of further extension.

As an Administrative Officer in the Complaints Team, you’ll report to the Complaints Team Manager, based in one of the offices, for a minimum of three days per week.

Your role within the Complaints Team will involve handling various administrative tasks related to complaints. This includes engaging with residents via telephone, email, and formal written correspondence.

Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.

To be successful you must have housing complaints experience.