GP Receptionist

The successful candidate will provide a high level of customer service and will need to have experience of undertaking reception, clerical and administrative duties as well as handling patient records preferably within a healthcare environment. A working knowledge and experience of using Systm One will be an advantage. You will have an excellent telephone manner with good interpersonal skills, a flexible approach to duties and impeccable time management.

The main duties of the role include:

• Booking/cancelling appointments
• Answering the telephone
• Maintaining up-to-date records and data
• Liaising with patients and other members of staff

Millbank Medical Centre is a large, multi-disciplinary, training practice providing high quality patient care.

Tobe responsible for undertaking a wide range of reception and administrative dutiesand the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hardcopy) and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist/administrator. Theremay be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointmentsystem
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Action all incoming faxes
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
• Process calling letters are requested
• Process all DNA letters in accordance with current policy
• Read code data on Systm
  1.
• Photocopy documentation as required
• File and store records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scanning of patient related documentation and attachingscanned documents to patients healthcare records
• Process requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at alltimes
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

• Experience of Systm1 or similar clinical system is essential.